FAQ

Unity Tenth has nothing to gain by hiding the fine print when you sign your agreement to work on a new website project.  If you are interested in knowing what you’re signing before.. well, signing it.. then you can check out the terms of services page here.  You will, of course, get a copy of these terms in your agreement.  It’s also highly recommended that you print off your agreement, invoice, etc. and keep it for your records!  The link to the terms are also located in the footer of this website and in your Growth Center Account Dashboard.

I understand that the costs seem a bit ‘high’ and you’re probably thinking ‘At this price, I could do it myself.’  Web building technology has improved over the past couple of years, making is simpler for anyone to build a beautiful, responsive website.

In fact, I’ll be happy to recommend some platforms you could use.  But, please know that it does take time to build AND MAINTAIN a website.  A well, regularly maintained website gets visitors.  That’s what Unity Tenth offers.  You owe it to your organization and your bottom line to find the best method for getting a website.

Also, Unity Tenth has a bottom line to look at, as well.  We spent a lot of time trying to find a balance between an affordable cost for you that allow us to cover our bottom line so you could get the best service.

Below is a brief breakdown of where your investment goes.  These are the same necessary expenses for having an industry best-practice website that you might incur if you do strike out on your own.  If you want a more detailed breakdown, please contact Unity Tenth!

• Domain registration
• Hosting set up
• Theme license (…working to buy the lifetime license so this will become free for all clients, thus making our service even more affordable).
• Maintenance costs (performance scans, analysis, reports, etc.)
• Operational costs (i.e. things to keep the lights on such as internet bill, electricity, UnityTenth.com hosting, Unity Tenth domain, etc.  This is usually covered by the hourly rate.)

If you do not pay the invoice by that time, then Unity Tenth will “hide” the website.  You and visitors will only see a landing page showing your website is “under construction.”

If you see this on your website, then you will need to check your email or your Growth Center Account Dashboard for an invoice a pay it as soon as possible to restore services.

If your account becomes delinquent after 30 days, then your website may get shut down completely until your account is paid in full.

If Unity Tenth purchased your domain and your website gets shut down, you can buy it back from Unity Tenth by talking to a domain broker.  There are many great domain brokers available, however, Unity Tenth does recommend using the domain brokers with GoDaddy since your domain will be purchased through them.

To avoid all of this, make sure you pay your invoice!

There are plans in the future to get some of those amenities in bulk which could then be used for an annual subscription.

Until then, you will have to have a monthly subscription.  If you would rather not pay monthly, then you can try the Self Service option which is only a onetime fee.

In the past, Unity Tenth would redesign websites that are already hosted.  While it did save money, it created many more problems for both Unity Tenth and the client.  Unity Tenth is about being Simply Smart.  Unity Tenth will redesign your website from the ground up using preferred, trusted companies.

The goal is to make sure your website is available for your visitors to see within 15 work days (Monday-Friday excluding bank holidays).  However, sometimes you want to make sure your site is perfect upon release.  So the maximum completion time is 30 work days.

If your site has not been launched in 30 work days, then you’ll get your first month’s payment fully refunded. 

However, in order to qualify, you must be available for comments and send all required materials before the launch date.  The guarantee is also void if your check or money order is not received within 14 days from the date Unity Tenth sends an invoice, or if a check or money order cannot be processed and must be returned.

The full details are available in your terms.

The difference comes in price and maintenance after the site is launched.

With Self Service, you will own the domain and hosting account.  Plus, you will be responsible for updates, maintenance, and security of your website.  Also, Self Service is one price with no monthly costs from Unity Tenth.  Unity Tenth can provide help and maintenance at a service fee of $30 per hour.

Full Service, on the other hand, takes care of website maintenance, service, and security.  The monthly fee includes costs for providing ongoing troubleshooting.  Plus, Full Service clients also get progress reports on the status of their site emailed monthly, website traffic reports via Google Analytics, and the convenience of submitting work tickets from your site’s dashboard as oppose to logging into your Growth Center dashboard on UnityTenth.com.  Full service clients also get a special 30 day on time launch guarantee.  If your website does not get launched in 30 days, you get a full refund and your first month free.

See your terms for more details.

WordPress.com is a managed WordPress blogging platform and social community.  It’s mainly for people who love to blog (online journal).  While you can make some changes to the theme (and even add plugins, but you’d have to pay extra), it’s more challenging for web designers to make cosmetic, drastic changes.  However, WordPress.com is managed WordPress, so it is very safe and secure.

While Unity Tenth would rather work with WordPress.org, at the end of the day, it is your organization’s decision as to what works best.  Greg Narayan has a YouTube video that has a very recent explanation of the two platforms.  You can watch the video below to get a better idea.

Also, when you sign up for Full or Self Service a hosting account is already included, which eliminates the tedious task of finding a reliable hosting provider.  Your hosting will be set up with Flywheel.

If you wish to find and register your own domain and hosting accounts while maintaining the costs & upkeep for them (outside of Flywheel), Unity Tenth can help you do that at an hourly rate of $30.

If you have Self Service, you are free to choose any other domain registrar and hosting provider that best suits your budget.  If you have Full Service, you can cancel your Full Service status any time and find a more affordable solution if you would like.

If you’re not signed up with Full or Self Service and need help with finding a domain or hosting provider, Unity Tenth can consult and help you at $30/hour.  However, please be aware that you will be responsible for designing and maintaining your website.

If you want your website designed, too, then sign up for either Self or Full Service.

• A completed service order form.
• Your organization’s credentials for accounts including but not limited to PayPal, domain registrar (if you already own a domain), Mailchimp, Google Analytics, etc.
  • You are NOT required to have all of these things, but if you do have it, then it will be necessary to send.
• Your organization’s assets which includes, but are not limited to:
  • Logo (Don’t have one?  Let Fiverr make one for you.*)
  • Email address(s) & contact information
  • Page/Post content (Writers block?  Let Fiverr write the content for you.*)
  • Original, non-copyrighted pictures

*The link to Fiver is an affiliate link.  Unity Tenth will be compensated if you make a purchase through the link.

If you do not pay the invoice by that time, then Unity Tenth will “hide” the website.  You and visitors will only see a landing page showing your website is “under construction.”

If you see this on your website, then you will need to check your email or your Growth Center Account Dashboard for an invoice a pay it as soon as possible to restore services.

If your account becomes delinquent after 30 days, then your website may get shut down completely until your account is paid in full.

If Unity Tenth purchased your domain and your website gets shut down, you can buy it back from Unity Tenth by talking to a domain broker.  There are many great domain brokers available, however, Unity Tenth does recommend using the domain brokers with GoDaddy since your domain will be purchased through them.

To avoid all of this, make sure you pay your invoice!

There are plans in the future to get some of those amenities in bulk which could then be used for an annual subscription.

Until then, you will have to have a monthly subscription.  If you would rather not pay monthly, then you can try the Self Service option which is only a onetime fee.

The goal is to make sure your website is available for your visitors to see within 15 work days (Monday-Friday excluding bank holidays).  However, sometimes you want to make sure your site is perfect upon release.  So the maximum completion time is 30 work days.

If your site has not been launched in 30 work days, then you’ll get your first month’s payment fully refunded. 

However, in order to qualify, you must be available for comments and send all required materials before the launch date.  The guarantee is also void if your check or money order is not received within 14 days from the date Unity Tenth sends an invoice, or if a check or money order cannot be processed and must be returned.

The full details are available in your terms.

You can use the support ticket portal in your Growth Center Account Dashboard to ask for help on a website issue or to redesign/update something on your website. Here’s how you do this:

1. Log into your Growth Center account dashboard.
2. On the left, click on “Support Tickets”
3. On the Support Tickets page, click on “Add Support Ticket”
4. Fill out the form
   1. Ticket Title:  A simple name or brief description of your issue.
   1. Ticket Priority:  A rating for how important the issue is.  The higher the priority, the more urgent it needs to be tackled (Full Service clients get top priority regardless and Immediate priority tickets may incur an extra fee)
   1. Upload Files:  Prompts a window for uploading multiple files from your computer to attach to the ticket.  Great for uploading screenshots of the issue or assets to assist with completing the ticket.
   1. Details:  Go into a detailed description of the issue.  Include how the issue occurred and what steps you’ve taken to resolve it (if any). The more details, the better.
5. Click on “Create Ticket”

Check your email for a response from unity.support@unitytenth.com or Unity Tenth Web Design.  If you haven’t received anything, check your junk or spam folder.  The response will include one of 4 statuses:

1. Open:  The ticket is still open and the issue hasn’t been resolved.
2. Waiting (or Awaiting Response):  The ticket is still open, but Unity Tenth is waiting for your to respond to the ticket or to perform an action.
3. On Hold:  The ticket is still open, but Unity Tenth or you can’t make any progress on it until something pertaining to the ticket occurs.
4. Resolved:  The ticket is closed and the issue has been resolved.

You can respond to the ticket by replying directly to the email or by logging into your Growth Center Account Dashboard and visiting the Support Ticket page.  Please pay attention to your email inbox.  If you delay your response, it could cause a resolution of your ticket to also be delayed!

What you will be able to do with this new feature is:

• Share your screen with support.
• Allow your support representative briefly take control of your mouse.
• and more!

When you put in a support ticket, you may be instructed to click on “Join Meeting”.  You just follow the simple instructions and we’ll be good to go!

If you forget the email, contact customerservice@unitytenth.com.

PayPal can process debit and credit cards without you having an account.  If you do have a FREE PayPal account, you can connect your bank to your PayPal and process an ACH (automatic clearing house) payment.  That method is similar to paying with a check and it takes about 3 to 5 business days to clear.

To see how to link your PayPal business account (which is also FREE) to your bank, check out this article from PayPal.

Your invoice that is generated in your Growth Center Account Dashboard automatically connects to PayPal.  You will be able to pay instantly for your services through your invoice.

Checks and money orders are accepted.  You must make them out to “Brandon Tabor” and you can mail them to the address seen on the invoice.

No matter which payment method you choose, please note that your services or project will not start until the invoice is paid in full.  If you submit a check or money order, they will have to arrive and be processed before work can begin.

Preferred Methods:  Growth Center Account Dashboard

1. Method #1:  Projects Page
   1. Log in to your Growth Center Account Dashboard
   2. Click on the Projects tab in the left sidebar
   3. Click on your project.
   4. Click on “Milestones & Tasks” in the left sidebar under the Project Menu.
   5. Click on any milestone link.
   6. Click upload, select your files, and upload them.
2. Method #2:  Asset Uploader Form
   1. Log in to your Growth Center Account Dashboard
   2. Click on Asset Uploader in the left sidebar
   3. Complete the form, upload your documents and hit submit.

Last Resort Method: Send your documents via email to this address.  Please, ONLY do this if the first 2 methods don’t work.

In the past, Unity Tenth would redesign websites that are already hosted.  While it did save money, it created many more problems for both Unity Tenth and the client.  Unity Tenth is about being Simply Smart.  Unity Tenth will redesign your website from the ground up using preferred, trusted companies.

Also, when you sign up for Full or Self Service a hosting account is already included, which eliminates the tedious task of finding a reliable hosting provider.  Your hosting will be set up with Flywheel.

If you wish to find and register your own domain and hosting accounts while maintaining the costs & upkeep for them (outside of Flywheel), Unity Tenth can help you do that at an hourly rate of $30.

If you have Self Service, you are free to choose any other domain registrar and hosting provider that best suits your budget.  If you have Full Service, you can cancel your Full Service status any time and find a more affordable solution if you would like.

If you’re not signed up with Full or Self Service and need help with finding a domain or hosting provider, Unity Tenth can consult and help you at $30/hour.  However, please be aware that you will be responsible for designing and maintaining your website.

If you want your website designed, too, then sign up for either Self or Full Service.