FAQ

These frequently asked questions will help you to navigate through Unity Tenth’s Web Design service.  Please check back for more FAQ’s.  If you would like to add a question, please suggest one by leaving a comment below.

Growth Center Account

You can use the support ticket portal in your Growth Center Account Dashboard to ask for help on a website issue or to redesign/update something on your website. Here’s how you do this:

  1. Log into your Growth Center account dashboard.
  2. On the left, click on “Support Tickets”
  3. On the Support Tickets page, click on “Add Support Ticket”
  4. Fill out the form
    1. Ticket Title:  A simple name or brief description of your issue.
    1. Ticket Priority:  A rating for how important the issue is.  The higher the priority, the more urgent it needs to be tackled (Full Service clients get top priority regardless and Immediate priority tickets may incur an extra fee)
    1. Upload Files:  Prompts a window for uploading multiple files from your computer to attach to the ticket.  Great for uploading screenshots of the issue or assets to assist with completing the ticket.
    1. Details:  Go into a detailed description of the issue.  Include how the issue occurred and what steps you’ve taken to resolve it (if any). The more details, the better.
  5. Click on “Create Ticket”

Check your email for a response from unity.support@unitytenth.com or Unity Tenth Web Design.  If you haven’t received anything, check your junk or spam folder.  The response will include one of 4 statuses:

  1. Open:  The ticket is still open and the issue hasn’t been resolved.
  2. Waiting (or Awaiting Response):  The ticket is still open, but Unity Tenth is waiting for your to respond to the ticket or to perform an action.
  3. On Hold:  The ticket is still open, but Unity Tenth or you can’t make any progress on it until something pertaining to the ticket occurs.
  4. Resolved:  The ticket is closed and the issue has been resolved.

You can respond to the ticket by replying directly to the email or by logging into your Growth Center Account Dashboard and visiting the Support Ticket page.  Please pay attention to your email inbox.  If you delay your response, it could cause a resolution of your ticket to also be delayed!

Gone are the days when we would have to blindly guess what’s wrong with your website.  This is customer service for the 21st century!  “Join Meeting” is a feature for Growth Center users that can be used to enhance your customer service experience.

What you will be able to do with this new feature is:

  • Share your screen with support.
  • Allow your support representative briefly take control of your mouse.
  • and more!

When you put in a support ticket, you may be instructed to click on “Join Meeting”.  You just follow the simple instructions and we’ll be good to go!

  • Click on “Forgotten Password”.
  • Enter your email in the top box (this is the email that you used to create your account).
  • Click on “Reset Password” and check your email, you’ll receive a new password.
  • Use the new password to log into your account.  Once you have logged in, you can change your password in your profile to something you can remember.

If you forget the email, contact customerservice@unitytenth.com.

You can pay with a check, money order, debit card, credit card, or your PayPal account.  Please, no cash.  The most preferred (and fastest) method  of payment is online through PayPal.

PayPal can process debit and credit cards without you having an account.  If you do have a FREE PayPal account, you can connect your bank to your PayPal and process an ACH (automatic clearing house) payment.  That method is similar to paying with a check and it takes about 3 to 5 business days to clear.

To see how to link your PayPal business account (which is also FREE) to your bank, check out this article from PayPal.

Your invoice that is generated in your Growth Center Account Dashboard automatically connects to PayPal.  You will be able to pay instantly for your services through your invoice.

Checks and money orders are accepted.  You must make them out to “Brandon Tabor” and you can mail them to the address seen on the invoice.

No matter which payment method you choose, please note that your services or project will not start until the invoice is paid in full.  If you submit a check or money order, they will have to arrive and be processed before work can begin.

You can do this one of three ways.  PLEASE TRY THE FIRST TWO before using the final.

Preferred Methods:  Growth Center Account Dashboard

  1. Method #1:  Projects Page
    1. Log in to your Growth Center Account Dashboard
    2. Click on the Projects tab in the left sidebar
    3. Click on your project.
    4. Click on “Milestones & Tasks” in the left sidebar under the Project Menu.
    5. Click on any milestone link.
    6. Click upload, select your files, and upload them.
  2. Method #2:  Asset Uploader Form
    1. Log in to your Growth Center Account Dashboard
    2. Click on Asset Uploader in the left sidebar
    3. Complete the form, upload your documents and hit submit.

Last Resort Method: Send your documents via email to this address.  Please, ONLY do this if the first 2 methods don’t work.

  1. Log in to your Growth Center Account Dashboard.
  2. Click on the Projects tab on the left sidebar.
  3. Click on the name of your project.

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