FAQ

These frequently asked questions will help you to navigate through Unity Tenth’s Web Design service.  Please check back for more FAQ’s.  If you would like to add a question, please suggest one by leaving a comment below.

Growth Center Account

Greenthumb is the new support service from Unity Tenth. This service will allow your questions to be answered faster and more thoroughly by a dedicated support team. The support service has two types of plans, an extended support plan and a one-time plan.

Extended Support Plans allow you to get ongoing support for your WordPress website if you find yourself asking for more and more help. The plans also come with other enhancements, such as security/vulnerability checks, uptime monitoring, search engine optimization, priority support from dedicated account representatives, and more. Of course, some of the features vary based on whether you get a Lite, Blue, or Gold plan. Each plan comes with a 30 day no questions asked satisfaction guarantee. That means, no risks! Learn more about the plans on the support services page.

One Time Fix Support is great if you just need support for ONE thing. Instead of just paying for an extended plan, you’ll just get one ticket. An expert will work on your issue (as long as it doesn’t take 30 minutes of support time). Also, you’ll only get a limited number of “responses” to resolve your ticket. One time fix tickets are just $49 per ticket and can be purchased here.

When you get either a one-time fix support ticket or an extended support plan, you’ll have access to special support areas where you can manage your tickets. One-time fix tickets can be found here. Extended support tickets can be found here.

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Gone are the days when we would have to blindly guess what’s wrong with your website.  This is customer service for the 21st century!  “Join Meeting” is a feature for Growth Center users that can be used to enhance your customer service experience.

What you will be able to do with this new feature is:

  • Share your screen with support.
  • Allow your support representative briefly take control of your mouse.
  • and more!

When you put in a support ticket, you may be instructed to click on “Join Meeting”.  You just follow the simple instructions and we’ll be good to go!

  • Click on “Forgotten Password”.
  • Enter your email in the top box (this is the email that you used to create your account).
  • Click on “Reset Password” and check your email, you’ll receive a new password.
  • Use the new password to log into your account.  Once you have logged in, you can change your password in your profile to something you can remember.

If you forget the email, contact customerservice@unitytenth.com.

You can pay with a check, money order, debit card, credit card, or your PayPal account.  Please, no cash.  The most preferred (and fastest) method  of payment is online through PayPal.

PayPal can process debit and credit cards without you having an account.  If you do have a FREE PayPal account, you can connect your bank to your PayPal and process an ACH (automatic clearing house) payment.  That method is similar to paying with a check and it takes about 3 to 5 business days to clear.

To see how to link your PayPal business account (which is also FREE) to your bank, check out this article from PayPal.

Your invoice that is generated in your Growth Center Account Dashboard automatically connects to PayPal.  You will be able to pay instantly for your services through your invoice.

Checks and money orders are accepted.  You must make them out to “Brandon Tabor” and you can mail them to the address seen on the invoice.

No matter which payment method you choose, please note that your services or project will not start until the invoice is paid in full.  If you submit a check or money order, they will have to arrive and be processed before work can begin.

You can do this one of three ways.  PLEASE TRY THE FIRST TWO before using the final.

Preferred Methods:  Growth Center Account Dashboard

  1. Method #1:  Projects Page
    1. Log in to your Growth Center Account Dashboard
    2. Click on the Projects tab in the left sidebar
    3. Click on your project.
    4. Click on “Milestones & Tasks” in the left sidebar under the Project Menu.
    5. Click on any milestone link.
    6. Click upload, select your files, and upload them.
  2. Method #2:  Asset Uploader Form
    1. Log in to your Growth Center Account Dashboard
    2. Click on Asset Uploader in the left sidebar
    3. Complete the form, upload your documents and hit submit.

Last Resort Method: Send your documents via email to this address.  Please, ONLY do this if the first 2 methods don’t work.

  1. Log in to your Growth Center Account Dashboard.
  2. Click on the Projects tab on the left sidebar.
  3. Click on the name of your project.

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