This guarantee is a challenge and a commitment to quality service (plus it is another added benefit for Full Service clients).
The goal is to make sure your website is available for your visitors to see within 15 work days (Monday-Friday excluding bank holidays). However, sometimes you want to make sure your site is perfect upon release. So the maximum completion time is 30 work days.
If your site has not been launched in 30 work days, then you’ll get your first month’s payment fully refunded.
However, in order to qualify, you must be available for comments and send all required materials before the launch date. The guarantee is also void if your check or money order is not received within 14 days from the date Unity Tenth sends an invoice, or if a check or money order cannot be processed and must be returned.
The full details are available in your terms.