Updated Terms of Services: Support Inquiries and ‘Self Service’ Changes

There were some minor changes made to the Terms of Services at UnityTenth.com. You are always welcomed to view these changes for yourself here: https://unitytenth.com/terms-of-services/ . But, here’s a brief rundown of what’s been changed and why.

Changes to the Timeline: Clarifies Support Inquiries After A Website Project’s Complete

The Timeline section of the Terms of Services specifies the timeline that a website project will be delivered and what happens after the website is launched.

After a website is finished and launched, all clients get a complimentary 30 days of free support. That time frame is mostly there to allow time to train new clients and their webmasters and fix any issues that might pop up after the site launches.

After the 30 days of complimentary support, then clients are fully responsible for the website. That includes costs, technical issues, content production, and more. The Terms have been amended to clarify that clients are subject to the Service Terms, which lays out how support is handled and how support tickets are charged.

As a reminder, you can check out the support marketplace in the Unity Tenth Marketplace if you have any issues with your website. Also, another great resource is WPBeginner.com. They have a free video library and articles that can answer most of your WordPress and website questions, even technical help.

Self Service is now Standard Service

Unity Tenth offered two types of web design services to clients: Full and Self Service. Full Service was a retainer service that included website design, hosting, domain registration, and support for one monthly cost.

Self Service was a typical website design job, in which once a website was completed and launched it was completely released to the client, including hosting costs, content production, domain registration costs, and technical troubleshooting.

If you’ve seen the new quote form, you’d noticed that Full Service is no longer offered. Honestly, the costs of maintaining the service out paced the ability to maintain a quality service. So, now only Self Service is being offered to new clients, but under a name: “Standard Service.”

All of the terms for Standard Service are the same for Self Service, it just has a new name!

Please, check out the new quote form and feel free to send your recommendations for Unity Tenth’s services to the page. Also, if you are looking for a fresh look for your website, you can get 20% off of your estimate for a website redesign. Just fill out the form and we’ll get started.

If you have any questions about these changes, please reach out at customerservice@unitytenth.com. Let’s continue to grow more!

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