Updated Terms of Services: Support Services Changes and Website Project Payment Changes

There were some minor changes made to the Terms of Services at UnityTenth.com. You are always welcomed to view these changes for yourself here: https://unitytenth.com/terms-of-services/ . But, here’s a brief rundown of what’s been changed and why.

Changes to Entire Terms of Services for More Clarity

If you look at the Terms of Services, they look slightly different than before.

The Terms of Services are now laid out to be a little more clear. It’s split up into two main parts: Website Design and Greenthumb Support. Each part has its own support terms and conditions. Hopefully, it will make it easier to understand.

Changes to Website Design Fees & Additional Services

A lot has changed with the Fees & Additional Services.

The section has been split up to make it easier to read. Also, the section spells out the new payment terms and how payment will be handled for now on.

The changes were made to coincide with the new Growth Center Client Dashboard (“Clients” tab) You are free to check out the dashboard as it is still under development, but it is actively under a “soft launch.”

Website projects will still be charged with 2 invoices, a down-payment invoice and the final invoice. The difference is that the down-payment invoice is no longer 50% of the project.

The down-payment invoice now basically covers the costs necessary to work on the website, such as hosting, website set-up, and content writing. That invoice must still be paid in full before work on the project begins since the costs are essential to actually working on the website.

The final invoice covers the cost and time spent on working on the website. Some of those costs include work hours, privacy policy, and one month of Greenthumb support.

The difference with the final invoice is that it can be broken up into smaller payments. As long as the payments are made on time, the website will be launched. After the balance is paid in full, everything will be turned over to you.

Also changed is a late payment fee of 5% per month on any overdue or unpaid invoices.

Changes to Unity Tenth Support: Now known as “Greenthumb” Support with new terms

Many things have changed about Greenthumb Website Support, which was launched earlier this year.

First of all, all support tickets must be submitted by email (unity.support@unitytenth.com) or through the new support form. No phone calls or text messages will be accepted.

Also, the support timeline has been fleshed out to say that you will get confirmation that your ticket has been received within 6 hours and that the turnaround time for each ticket is up to 48 hours.

Also, Greenthumb has revised what benefits are available for each membership tier. Services rendered for each tier is spelled out in the support terms.

The terms also make clear what can be ticketed and what is prohibited, as well as making the payment terms clear.

A $99 cancellation fee will be assessed if support is cancelled without cause before the end of the term. Also, the membership automatically renews and a 5% late fee will be assessed on any unpaid or overdue invoices.

Questions?

There were some minor changes made to the Terms of Services at UnityTenth.com. You are always welcomed to view these changes for yourself here: https://unitytenth.com/terms-of-services/ . But, here’s a brief rundown of what’s been changed and why.

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