FAQ

These frequently asked questions will help you to navigate through Unity Tenth’s Web Design service.  Please check back for more FAQ’s.  If you would like to add a question, please suggest one by leaving a comment below.

Basic Website Design

Unity Tenth has nothing to gain by hiding the fine print when you sign your agreement to work on a new website project.  If you are interested in knowing what you’re signing before.. well, signing it.. then you can check out the terms of services page here.  You will, of course, get a copy of these terms in your agreement.  It’s also highly recommended that you print off your agreement, invoice, etc. and keep it for your records!  The link to the terms are also located in the footer of this website and in your Growth Center Account Dashboard.

Believe it or not, these two prices are along the lowest end of the spectrum for getting a website AND getting a web designer.

I understand that the costs seem a bit ‘high’ and you’re probably thinking ‘At this price, I could do it myself.’  Web building technology has improved over the past couple of years, making is simpler for anyone to build a beautiful, responsive website.

In fact, I’ll be happy to recommend some platforms you could use.  But, please know that it does take time to build AND MAINTAIN a website.  A well, regularly maintained website gets visitors.  That’s what Unity Tenth offers.  You owe it to your organization and your bottom line to find the best method for getting a website.

Also, Unity Tenth has a bottom line to look at, as well.  We spent a lot of time trying to find a balance between an affordable cost for you that allow us to cover our bottom line so you could get the best service.

Below is a brief breakdown of where your investment goes.  These are the same necessary expenses for having an industry best-practice website that you might incur if you do strike out on your own.  If you want a more detailed breakdown, please contact Unity Tenth!

  • Domain registration
  • Hosting set up
  • Theme license (…working to buy the lifetime license so this will become free for all clients, thus making our service even more affordable).
  • Maintenance costs (performance scans, analysis, reports, etc.)
  • Operational costs (i.e. things to keep the lights on such as internet bill, electricity, UnityTenth.com hosting, Unity Tenth domain, etc.  This is usually covered by the hourly rate.)

You have 7 days after you receive your invoice to pay it in full.

If you do not pay the invoice by that time, then Unity Tenth will “hide” the website.  You and visitors will only see a landing page showing your website is “under construction.”

If you see this on your website, then you will need to check your email or your Growth Center Account Dashboard for an invoice a pay it as soon as possible to restore services.

If your account becomes delinquent after 30 days, then your website may get shut down completely until your account is paid in full.

If Unity Tenth purchased your domain and your website gets shut down, you can buy it back from Unity Tenth by talking to a domain broker.  There are many great domain brokers available, however, Unity Tenth does recommend using the domain brokers with GoDaddy since your domain will be purchased through them.

To avoid all of this, make sure you pay your invoice!

Category: Full Service

Not at this time.  Some of the amenities that come with the Full Service subscription are paid for on a monthly basis.

There are plans in the future to get some of those amenities in bulk which could then be used for an annual subscription.

Until then, you will have to have a monthly subscription.  If you would rather not pay monthly, then you can try the Self Service option which is only a onetime fee.

Category: Full Service

No.

In the past, Unity Tenth would redesign websites that are already hosted.  While it did save money, it created many more problems for both Unity Tenth and the client.  Unity Tenth is about being Simply Smart.  Unity Tenth will redesign your website from the ground up using preferred, trusted companies.

This guarantee is a challenge and a commitment to quality service (plus it is another added benefit for Full Service clients).

The goal is to make sure your website is available for your visitors to see within 15 work days (Monday-Friday excluding bank holidays).  However, sometimes you want to make sure your site is perfect upon release.  So the maximum completion time is 30 work days.

If your site has not been launched in 30 work days, then you’ll get your first month’s payment fully refunded. 

However, in order to qualify, you must be available for comments and send all required materials before the launch date.  The guarantee is also void if your check or money order is not received within 14 days from the date Unity Tenth sends an invoice, or if a check or money order cannot be processed and must be returned.

The full details are available in your terms.

You can email customerservice@unitytenth.com with notice that you want to cancel your Full Service subscription. You can also cancel your subscription through your Growth Center account.  When you cancel your Full Service account, the domain name and hosting will be forwarded over to you.  Also, you will be responsible for maintaining any licensing for themes and third party plugins.

Both services include website designing, hosting set up, domain research, domain registration, and domain set up. Also both services will connect your current domain to our hosting provider (Flywheel).

The difference comes in price and maintenance after the site is launched.

With Self Service, you will own the domain and hosting account.  Plus, you will be responsible for updates, maintenance, and security of your website.  Also, Self Service is one price with no monthly costs from Unity Tenth.  Unity Tenth can provide help and maintenance at a service fee of $30 per hour.

Full Service, on the other hand, takes care of website maintenance, service, and security.  The monthly fee includes costs for providing ongoing troubleshooting.  Plus, Full Service clients also get progress reports on the status of their site emailed monthly, website traffic reports via Google Analytics, and the convenience of submitting work tickets from your site’s dashboard as oppose to logging into your Growth Center dashboard on UnityTenth.com.  Full service clients also get a special 30 day on time launch guarantee.  If your website does not get launched in 30 days, you get a full refund and your first month free.

See your terms for more details.

WordPress.com uses WordPress.org.  (What?!)  When you see references of WordPress on this website, it’s more than likely referring to WordPress.org.  WordPress.org is a stand-alone Content Management System, or CMS, that is generally hosted with a different server (such as GoDaddy, Blue Host, 1&1, Flywheel, or Host Gator to name a few). Plus, WordPress.org is a little more flexible when it comes to making cosmetic, drastic changes to your site.  But, it can have some security issues if not hosted properly.

WordPress.com is a managed WordPress blogging platform and social community.  It’s mainly for people who love to blog (online journal).  While you can make some changes to the theme (and even add plugins, but you’d have to pay extra), it’s more challenging for web designers to make cosmetic, drastic changes.  However, WordPress.com is managed WordPress, so it is very safe and secure.

While Unity Tenth would rather work with WordPress.org, at the end of the day, it is your organization’s decision as to what works best.  Greg Narayan has a YouTube video that has a very recent explanation of the two platforms.  You can watch the video below to get a better idea.

Unity Tenth will help you find a domain name if you sign up to be a Self Service or Full Service client. Your domain will be researched and registered with GoDaddy.

Also, when you sign up for Full or Self Service a hosting account is already included, which eliminates the tedious task of finding a reliable hosting provider.  Your hosting will be set up with Flywheel.

If you wish to find and register your own domain and hosting accounts while maintaining the costs & upkeep for them (outside of Flywheel), Unity Tenth can help you do that at an hourly rate of $30.

If you have Self Service, you are free to choose any other domain registrar and hosting provider that best suits your budget.  If you have Full Service, you can cancel your Full Service status any time and find a more affordable solution if you would like.

If you’re not signed up with Full or Self Service and need help with finding a domain or hosting provider, Unity Tenth can consult and help you at $30/hour.  However, please be aware that you will be responsible for designing and maintaining your website.

If you want your website designed, too, then sign up for either Self or Full Service.

What you will need before Unity Tenth can build your website successfully will be:

  • A completed service order form.
  • Your organization’s credentials for accounts including but not limited to PayPal, domain registrar (if you already own a domain), Mailchimp, Google Analytics, etc.
    • You are NOT required to have all of these things, but if you do have it, then it will be necessary to send.
  • Your organization’s assets which includes, but are not limited to:
    • Logo (Don’t have one?  Let Fiverr make one for you.*)
    • Email address(s) & contact information
    • Page/Post content (Writers block?  Let Fiverr write the content for you.*)
    • Original, non-copyrighted pictures

*The link to Fiver is an affiliate link.  Unity Tenth will be compensated if you make a purchase through the link.

  • Unity Tenth’s process to get a website for your organization is quite simple.  However, it is not a set-it-and-forget-it-thing.  Building a website is a team effort between your organization and Unity Tenth. The reason for this collaboration is to ensure 3 things:
    • Your website is user friendly for your visitors,
    • Your website is user friendly for you,
    • Your website represents your organization in the most professional manner.
  • Here’s a brief rundown of what you should expect in order to get a website designed by Unity Tenth:
    • Complete and submit the appropriate order form for either Self Service or Full Service.
    • Sign up for a free Growth Center Account (on the following page). YOU MUST HAVE A GROWTH CENTER ACCOUNT TO CONTINUE!
    • Unity Tenth will email you credentials for your Growth Center Account. The Growth Center is your account and project dashboard.  You will be able to sign the terms digitally, make payments online, submit work tickets, upload assets, and more.  You will also receive a link to set up a meeting date a time to get the final details of your project (BEFORE WE CAN PROCEED, WE MUST HAVE THIS MEETING!!)
    • You’ll be contacted by Unity Tenth at your requested time to get some final details about your project, such as information on your organization, special design notes, etc.
    • You’ll receive emails to log into your account dashboard to sign the terms and pay the invoice. Your invoice must be paid in full before we can proceed with your project.  Self Service clients will get an invoice of 20% of the total project cost.  Full Service will get an invoice of the first month’s subscription.
    • Unity Tenth works on your website. You will submit assets that need to be included on your website (content, pictures, logo, links, etc.).  Unity Tenth allows you to write the content for your website since you know your organization best.  If you don’t have time to do it, or if you don’t have anything to say, you can find someone on Fiverr to write it for you.  Click on this link to visit their website.  It’s an affiliate link, so if you purchase something, I will get compensated.
    • Unity Tenth will send you an email notifying you that your website is ready for a review of the first draft. You will get a link to look at it (don’t worry, no one will be able to see the site at this point but you).  We’ll go back and forth making changes to the site until you “sign off” on the website. Make your comments through the Growth Center, please! PLEASE NOTE THAT EVERY CHANGE THAT IS MADE WILL REQUIRE REVIEW UNLESS YOU SAY THAT YOU HAVE “SIGNED OFF” ON THE PROJECT.
    • (Only for Self Service clients) You will get a final invoice for the remainder of the amount which must be paid in full before your website is officially launched, NO EXCEPTIONS. If you are unable to pay in full, Unity Tenth can work with you.
    • You (or your webmaster) gets trained on how to operate the website.
    • You enjoy your new website!!

Full Service

You have 7 days after you receive your invoice to pay it in full.

If you do not pay the invoice by that time, then Unity Tenth will “hide” the website.  You and visitors will only see a landing page showing your website is “under construction.”

If you see this on your website, then you will need to check your email or your Growth Center Account Dashboard for an invoice a pay it as soon as possible to restore services.

If your account becomes delinquent after 30 days, then your website may get shut down completely until your account is paid in full.

If Unity Tenth purchased your domain and your website gets shut down, you can buy it back from Unity Tenth by talking to a domain broker.  There are many great domain brokers available, however, Unity Tenth does recommend using the domain brokers with GoDaddy since your domain will be purchased through them.

To avoid all of this, make sure you pay your invoice!

Category: Full Service

Not at this time.  Some of the amenities that come with the Full Service subscription are paid for on a monthly basis.

There are plans in the future to get some of those amenities in bulk which could then be used for an annual subscription.

Until then, you will have to have a monthly subscription.  If you would rather not pay monthly, then you can try the Self Service option which is only a onetime fee.

Category: Full Service

This guarantee is a challenge and a commitment to quality service (plus it is another added benefit for Full Service clients).

The goal is to make sure your website is available for your visitors to see within 15 work days (Monday-Friday excluding bank holidays).  However, sometimes you want to make sure your site is perfect upon release.  So the maximum completion time is 30 work days.

If your site has not been launched in 30 work days, then you’ll get your first month’s payment fully refunded. 

However, in order to qualify, you must be available for comments and send all required materials before the launch date.  The guarantee is also void if your check or money order is not received within 14 days from the date Unity Tenth sends an invoice, or if a check or money order cannot be processed and must be returned.

The full details are available in your terms.

You can email customerservice@unitytenth.com with notice that you want to cancel your Full Service subscription. You can also cancel your subscription through your Growth Center account.  When you cancel your Full Service account, the domain name and hosting will be forwarded over to you.  Also, you will be responsible for maintaining any licensing for themes and third party plugins.

Growth Center Account

Gone are the days when we would have to blindly guess what’s wrong with your website.  This is customer service for the 21st century!  “Join Meeting” is a feature for Growth Center users that can be used to enhance your customer service experience.

What you will be able to do with this new feature is:

  • Share your screen with support.
  • Allow your support representative briefly take control of your mouse.
  • and more!

When you put in a support ticket, you may be instructed to click on “Join Meeting”.  You just follow the simple instructions and we’ll be good to go!

  • Click on “Forgotten Password”.
  • Enter your email in the top box (this is the email that you used to create your account).
  • Click on “Reset Password” and check your email, you’ll receive a new password.
  • Use the new password to log into your account.  Once you have logged in, you can change your password in your profile to something you can remember.

If you forget the email, contact customerservice@unitytenth.com.

You can pay with a check, money order, debit card, credit card, or your PayPal account.  Please, no cash.  The most preferred (and fastest) method  of payment is online through PayPal.

PayPal can process debit and credit cards without you having an account.  If you do have a FREE PayPal account, you can connect your bank to your PayPal and process an ACH (automatic clearing house) payment.  That method is similar to paying with a check and it takes about 3 to 5 business days to clear.

To see how to link your PayPal business account (which is also FREE) to your bank, check out this article from PayPal.

Your invoice that is generated in your Growth Center Account Dashboard automatically connects to PayPal.  You will be able to pay instantly for your services through your invoice.

Checks and money orders are accepted.  You must make them out to “Brandon Tabor” and you can mail them to the address seen on the invoice.

No matter which payment method you choose, please note that your services or project will not start until the invoice is paid in full.  If you submit a check or money order, they will have to arrive and be processed before work can begin.

You can do this one of three ways.  PLEASE TRY THE FIRST TWO before using the final.

Preferred Methods:  Growth Center Account Dashboard

  1. Method #1:  Projects Page
    1. Log in to your Growth Center Account Dashboard
    2. Click on the Projects tab in the left sidebar
    3. Click on your project.
    4. Click on “Milestones & Tasks” in the left sidebar under the Project Menu.
    5. Click on any milestone link.
    6. Click upload, select your files, and upload them.
  2. Method #2:  Asset Uploader Form
    1. Log in to your Growth Center Account Dashboard
    2. Click on Asset Uploader in the left sidebar
    3. Complete the form, upload your documents and hit submit.

Last Resort Method: Send your documents via email to this address.  Please, ONLY do this if the first 2 methods don’t work.

  1. Log in to your Growth Center Account Dashboard.
  2. Click on the Projects tab on the left sidebar.
  3. Click on the name of your project.

Hosting and Domains

No.

In the past, Unity Tenth would redesign websites that are already hosted.  While it did save money, it created many more problems for both Unity Tenth and the client.  Unity Tenth is about being Simply Smart.  Unity Tenth will redesign your website from the ground up using preferred, trusted companies.

Unity Tenth will help you find a domain name if you sign up to be a Self Service or Full Service client. Your domain will be researched and registered with GoDaddy.

Also, when you sign up for Full or Self Service a hosting account is already included, which eliminates the tedious task of finding a reliable hosting provider.  Your hosting will be set up with Flywheel.

If you wish to find and register your own domain and hosting accounts while maintaining the costs & upkeep for them (outside of Flywheel), Unity Tenth can help you do that at an hourly rate of $30.

If you have Self Service, you are free to choose any other domain registrar and hosting provider that best suits your budget.  If you have Full Service, you can cancel your Full Service status any time and find a more affordable solution if you would like.

If you’re not signed up with Full or Self Service and need help with finding a domain or hosting provider, Unity Tenth can consult and help you at $30/hour.  However, please be aware that you will be responsible for designing and maintaining your website.

If you want your website designed, too, then sign up for either Self or Full Service.

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