FAQ

These frequently asked questions will help you to navigate through Unity Tenth’s Web Design service.  Please check back for more FAQ’s.  If you would like to add a question, please suggest one by leaving a comment below.

Basic Website Design

Unity Tenth has nothing to gain by hiding the fine print when you sign your agreement to work on a new website project.  If you are interested in knowing what you’re signing before.. well, signing it.. then you can check out the terms of services page here.  You will, of course, get a copy of these terms in your agreement.  It’s also highly recommended that you print off your agreement, invoice, etc. and keep it for your records!  The link to the terms are also located in the footer of this website and in your Growth Center Account Dashboard.

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No.

In the past, Unity Tenth would redesign websites that are already hosted.  While it did save money, it created many more problems for both Unity Tenth and the client.  Unity Tenth is about being Simply Smart.  Unity Tenth will redesign your website from the ground up using preferred, trusted companies.

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WordPress.com uses WordPress.org.  (What?!)  When you see references of WordPress on this website, it’s more than likely referring to WordPress.org.  WordPress.org is a stand-alone Content Management System, or CMS, that is generally hosted with a different server (such as GoDaddy, Blue Host, 1&1, Flywheel, or Host Gator to name a few). Plus, WordPress.org is a little more flexible when it comes to making cosmetic, drastic changes to your site.  But, it can have some security issues if not hosted properly.

WordPress.com is a managed WordPress blogging platform and social community.  It’s mainly for people who love to blog (online journal).  While you can make some changes to the theme (and even add plugins, but you’d have to pay extra), it’s more challenging for web designers to make cosmetic, drastic changes.  However, WordPress.com is managed WordPress, so it is very safe and secure.

While Unity Tenth would rather work with WordPress.org, at the end of the day, it is your organization’s decision as to what works best.  Greg Narayan has a YouTube video that has a very recent explanation of the two platforms.  You can watch the video below to get a better idea.

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Unity Tenth will help you find a domain name if you sign up to be a Self Service or Full Service client. Your domain will be researched and registered with GoDaddy.

Also, when you sign up for Full or Self Service a hosting account is already included, which eliminates the tedious task of finding a reliable hosting provider.  Your hosting will be set up with Flywheel.

If you wish to find and register your own domain and hosting accounts while maintaining the costs & upkeep for them (outside of Flywheel), Unity Tenth can help you do that at an hourly rate of $50.

If you have Self Service, you are free to choose any other domain registrar and hosting provider that best suits your budget.  If you have Full Service, you can cancel your Full Service status any time and find a more affordable solution if you would like.

If you’re not signed up with Full or Self Service and need help with finding a domain or hosting provider, Unity Tenth can consult and help you at $30/hour.  However, please be aware that you will be responsible for designing and maintaining your website.

If you want your website designed, too, then sign up for either Self or Full Service.

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What you will need before Unity Tenth can build your website successfully will be:

  • A completed quote order form.
  • Your organization’s credentials for accounts including but not limited to PayPal, domain registrar (if you already own a domain), Mailchimp, Google Analytics, etc.
    • You are NOT required to have all of these things, but if you do have it, then it will be necessary to send.
  • Your organization’s assets which includes, but are not limited to:
    • Logo (Don’t have one?  Let Fiverr make one for you.*)
    • Email address(s) & contact information
    • Page/Post content (Writers block?  Let Fiverr write the content for you.*)
    • Original, non-copyrighted pictures

*The link to Fiver is an affiliate link.  Unity Tenth will be compensated if you make a purchase through the link.

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  • Unity Tenth’s process to get a website for your organization is quite simple.  However, it is not a set-it-and-forget-it-thing.  Building a website is a team effort between your organization and Unity Tenth. The reason for this collaboration is to ensure 3 things:
    • Your website is user friendly for your visitors,
    • Your website is user friendly for you,
    • Your website represents your organization in the most professional manner.
  • Here’s a brief rundown of what you should expect in order to get a website designed by Unity Tenth:
    • Complete and submit the quote form.
    • Sign up for a time to discuss your quote, for Unity Tenth to learn about your organization, and to discuss your website’s needs.  This is called the “Client Collaboration Meeting.”  BEFORE WE CAN PROCEED, WE MUST HAVE THIS MEETING.  At the meeting, you can decide whether you need more time to talk the quote over with other stakeholders, proceed with the project, or decline the project. (The meeting will be held over a free video web conferencing platform called Zoom.  You don’t need a camera, but you will need to be at a desktop computer with high-speed internet access to attend the meeting.  We’ll both look at websites you like to point out what about it you like.)
    • Unity Tenth will email you credentials for your Growth Center Account after you agree to proceed with the project. The Growth Center is your account and project dashboard.  You will be able to sign the terms digitally, make payments online, submit work tickets, upload assets, and more.
    • You’ll receive emails to log into your account dashboard to sign the terms and pay the invoice. Your invoice must be paid in full before we can proceed with your project.  You will get an invoice of 50% of the total project cost. 
    • Unity Tenth works on your website. You will submit assets that need to be included on your website (content, pictures, logo, links, etc.).  Unity Tenth allows you to write the content for your website since you know your organization best.  If you don’t have time to do it, or if you don’t have anything to say, you can find someone on Fiverr to write it for you.  Click on this link to visit their website.  It’s an affiliate link, so if you purchase something, I will get compensated.
    • Unity Tenth will send you an email notifying you that your website is ready for a review of the first draft. You will get a link to look at it (don’t worry, no one will be able to see the site at this point but you).  We’ll go back and forth making changes to the site until you “sign off” on the website. Make your comments through the Growth Center, please! PLEASE NOTE THAT EVERY CHANGE THAT IS MADE WILL REQUIRE REVIEW UNLESS YOU SAY THAT YOU HAVE “SIGNED OFF” ON THE PROJECT.
    •  You will get a final invoice for the remainder of the amount which must be paid in full before your website is officially launched, NO EXCEPTIONS. If you are unable to pay in full, Unity Tenth can work with you.
    • You (or your webmaster) gets trained on how to operate the website.  You can choose to have a live video tutorial through Zoom OR have pre-recorded short videos in your website’s dashboard on the most essential functions of your website.
    • You enjoy your new website!!
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Growth Center Account

Greenthumb is the new support service from Unity Tenth. This service will allow your questions to be answered faster and more thoroughly by a dedicated support team. The support service has two types of plans, an extended support plan and a one-time plan.

Extended Support Plans allow you to get ongoing support for your WordPress website if you find yourself asking for more and more help. The plans also come with other enhancements, such as security/vulnerability checks, uptime monitoring, search engine optimization, priority support from dedicated account representatives, and more. Of course, some of the features vary based on whether you get a Lite, Blue, or Gold plan. Each plan comes with a 30 day no questions asked satisfaction guarantee. That means, no risks! Learn more about the plans on the support services page.

One Time Fix Support is great if you just need support for ONE thing. Instead of just paying for an extended plan, you’ll just get one ticket. An expert will work on your issue (as long as it doesn’t take 30 minutes of support time). Also, you’ll only get a limited number of “responses” to resolve your ticket. One time fix tickets are just $49 per ticket and can be purchased here.

When you get either a one-time fix support ticket or an extended support plan, you’ll have access to special support areas where you can manage your tickets. One-time fix tickets can be found here. Extended support tickets can be found here.

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  • Click on “Forgotten Password”.
  • Enter your email in the top box (this is the email that you used to create your account).
  • Click on “Reset Password” and check your email, you’ll receive a new password.
  • Use the new password to log into your account.  Once you have logged in, you can change your password in your profile to something you can remember.

If you forget the email, contact customerservice@unitytenth.com.

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You can pay with a check, money order, debit card, credit card, or your PayPal account.  Please, no cash.  The most preferred (and fastest) method  of payment is online through PayPal.

PayPal can process debit and credit cards without you having an account.  If you do have a FREE PayPal account, you can connect your bank to your PayPal and process an ACH (automatic clearing house) payment.  That method is similar to paying with a check and it takes about 3 to 5 business days to clear.

To see how to link your PayPal business account (which is also FREE) to your bank, check out this article from PayPal.

Your invoice that is generated in your Growth Center Account Dashboard automatically connects to PayPal.  You will be able to pay instantly for your services through your invoice.

Checks and money orders are accepted.  You must make them out to “Brandon Tabor” and you can mail them to the address seen on the invoice.

No matter which payment method you choose, please note that your services or project will not start until the invoice is paid in full.  If you submit a check or money order, they will have to arrive and be processed before work can begin.

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You can do this one of three ways.  PLEASE TRY THE FIRST TWO before using the final.

Preferred Methods:  Growth Center Account Dashboard

  1. Method #1:  Projects Page
    1. Log in to your Growth Center Account Dashboard
    2. Click on the Projects tab in the left sidebar
    3. Click on your project.
    4. Click on “Milestones & Tasks” in the left sidebar under the Project Menu.
    5. Click on any milestone link.
    6. Click upload, select your files, and upload them.
  2. Method #2:  Asset Uploader Form
    1. Log in to your Growth Center Account Dashboard
    2. Click on Asset Uploader in the left sidebar
    3. Complete the form, upload your documents and hit submit.

Last Resort Method: Send your documents via email to this address.  Please, ONLY do this if the first 2 methods don’t work.

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  1. Log in to your Growth Center Account Dashboard.
  2. Click on the Projects tab on the left sidebar.
  3. Click on the name of your project.
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Hosting and Domains

No.

In the past, Unity Tenth would redesign websites that are already hosted.  While it did save money, it created many more problems for both Unity Tenth and the client.  Unity Tenth is about being Simply Smart.  Unity Tenth will redesign your website from the ground up using preferred, trusted companies.

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Unity Tenth will help you find a domain name if you sign up to be a Self Service or Full Service client. Your domain will be researched and registered with GoDaddy.

Also, when you sign up for Full or Self Service a hosting account is already included, which eliminates the tedious task of finding a reliable hosting provider.  Your hosting will be set up with Flywheel.

If you wish to find and register your own domain and hosting accounts while maintaining the costs & upkeep for them (outside of Flywheel), Unity Tenth can help you do that at an hourly rate of $50.

If you have Self Service, you are free to choose any other domain registrar and hosting provider that best suits your budget.  If you have Full Service, you can cancel your Full Service status any time and find a more affordable solution if you would like.

If you’re not signed up with Full or Self Service and need help with finding a domain or hosting provider, Unity Tenth can consult and help you at $30/hour.  However, please be aware that you will be responsible for designing and maintaining your website.

If you want your website designed, too, then sign up for either Self or Full Service.

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White-Labeled Email

To add people to your Zoho powered white-labeled email, first log into your mail account (mail.yourdomain.com) and do the following (by the way, you must be the admin super administrator to do this) :

  • Visit your mailbox Control Panel (photo #2) in your profile (photo #1) (see pictures below)
Mailbox Control Panel Step 1 of 1
You get to your mailbox Control Panel by clicking on your profile picture in the top right corner (it might be an avatar)
Mailbox Control Panel Step 1 of 2
When you click on the profile picture, a new menu will fly out. Click on “Control Panel” to get to your email’s Control Panel.
  • In your Control Panel, click on User Details > Add User
Step 2
  • Fill out the form, give them a password, and click “Ok.” You let them know that you’ve added them to the system and give them instructions for how to log in. It might be a good idea to tick the checkbox beside ” Force user to change password during the first login” so your new user will have to change their password when they log in.
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