Terms of Services

Created 9/24/2018

Website Design: General Terms

Timeline

The project as described in the “summary” and “milestones” sections, henceforth known as the description of work, will be completed within 15 to 30 work days assuming you are available to provide feedback to us on a daily basis.  Work days are Mondays through Fridays during the hours of operations as displayed on UnityTenth.com, not counting holidays. Each work day you are unavailable to provide feedback may push the project completion date back by one work day.  Failure to submit required information or materials as outlined above may cause delays in the production.  Please provide additional time for client feedback.

Unity Tenth, the Service Company, will provide support for fixing bugs (not caused by you) and answering questions related to the service after completion at no additional cost as long as the account remains active with no outstanding balance.

Fees & Additional Services

Any work which is not specified in the description of the work above will be considered an additional service and will require a separate agreement and payment from what is included in this agreement.  Excessive change requests prior to the website’s launch will be charged separately at the hourly rate of $30.  You are responsible for costs for third-party software to be installed and embedded into the project which includes, but not limited to, plugins, themes, email marketing, etc.

Authorization

You, the official representative of the organization who is the signer of this agreement, is engaging us, Unity Tenth, as the Service Company to perform the duties in this agreement.  You hereby authorizes us to access any account for the purposes of providing the service.

Confidentiality

You and Service Company may disclose confidential information one to the other to facilitate work under this Agreement.  Such information shall be so identified in writing at the time of its transmittal, and shall be safeguarded and not disclosed to third parties by the receiving party.

Permissions and Releases

You agree to indemnify and hold harmless the Service Company against any and all claims, costs, and expenses, including attorney’s fees, due to materials included in the Work at your request for which no copyright permission or previous release was requested or uses which exceed the uses allowed pursuant to a permission or release.

Termination

Either party may terminate this Agreement by giving 30 days (including weekends and holidays) written notice to the other of such termination.  In the event that Work is postponed or terminated at your request, we shall have the right to bill pro rata for work completed through the date of that request, while reserving all rights under this Agreement.  If additional payment is due, this shall be payable within 30 days (including weekends and holidays) of your written notification to stop work.  In the event of termination, you shall own all rights to the Work.  You shall assume responsibility for all collection of legal fees necessitated by default in payment.

Website Design – Full Service Terms

30 DAY ONTIME LAUNCH MONEY BACK GUARANTEE:  The service company is to have the website “signed off” within 30 work days from the date the first invoice is paid in full.  A website cannot be signed off until all project milestones that require the client’s participation are “completed”.  Those milestones are marked with double asterisks (**).  If the project is not signed off by the 30 work day deadline, you may request a full refund and get the first month free.  The client must make the claim in a support ticket in the Growth Center account dashboard within 7 days after the end of the 30 days to qualify.  This guarantee is void if the client’s check or money order is not received within 14 days from the date Unity Tenth sends an invoice, or if a check or money order cannot be processed an must be returned.

Hosting & Domain Management Services Terms (Full Service)

All domains will be registered and owned by Unity Tenth unless it is purchased and registered by the client.  Unity Tenth will purchase and register 1 domain for a client per project. Additional domains are to be purchased and registered by the client.  Unity Tenth will connect registered domains to Unity Tenth’s hosting provider vendor (Flywheel) at no additional cost. 

If your Unity Tenth account becomes delinquent, the service company has the right to deactivate your website and additional late fees may be assessed to your account before the website becomes active again. Delinquent accounts are accounts with an unpaid balance that has been outstanding for more than 30 days.

If you want to move to a new hosting provider and domain registrar, long as your Unity Tenth account remains in good standing, the service company will relinquish ownership of the domain at no cost.  You will be responsible for all costs associated with domain maintenance, domain registration, hosting maintenance, website migration from Flywheel, and third-party licensing obligations which includes but is not limited to plugins, themes, codes.  

Once the domain and hosting accounts are placed in your name, you will be downgraded to a Self Service account, in which you will be responsible for all third party licensing obligations and website maintenance and security.  You may cancel your Full Service account status anytime by emailing the service company or through your Growth Center account dashboard.  An account in good standing is an account with no unpaid balances outstanding. If your account is delinquent, you will have to purchase the domain from the service company through a Domain Broker to negotiate the costs.

The service company may add additional fees to cover additional costs to maintain domain ownership and hosting services. Domains are purchased and registered for 1 calendar year through GoDaddy. Unity Tenth is not responsible for any technical issues caused by GoDaddy that may interfere with domain registration.  SSL and hosting is provided by Flywheel. Unity Tenth is not responsible for any technical issues caused by Flywheel that may interfere with hosting.

Website Design – Self Service Terms

Hosting & Domain Management Services Terms (Self Service)

All domains will be registered and owned by Unity Tenth unless it is purchased and registered by the client or the work described above is signed off and complete.  Unity Tenth will purchase and register 1 domain for a client per project. Additional domains are to be purchased and registered by the client.  Unity Tenth will connect registered domains to Unity Tenth’s hosting provider vendor (Flywheel) at no additional cost.

When the project has been marked as “signed off”, you will be responsible for all costs associated with domain maintenance, domain registration, hosting maintenance, website migration from Flywheel, and third party licensing obligations which includes but is not limited to plugins, themes, codes.  Unity Tenth will release ownership of the domain to you.

Domains are purchased and registered for 1 calendar year through GoDaddy. Unity Tenth is not responsible for any technical issues caused by GoDaddy that may interfere with domain registration.  SSL and hosting is provided by Flywheel. Unity Tenth is not responsible for any technical issues caused by Flywheel that may interfere with hosting.